Refund Policy

Thank you for shopping with LaZa Modz LLC. Please review the following return/refund policies below. Please note LaZa Modz LLC is a US based company and these policies apply to customers worldwide:

Returns/Exchanges 
Our policy lasts 14 days from product delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom goods, such as product with custom names and/or gamertags cannot be returned. When making a custom purchase, please be mindful of these stipulations.

To complete your return, we require a receipt or proof of purchase and your order number. Please contact our customer service department via email: support@lazamodz.com. Our team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. If so, they will provide instruction on how to return/exchange an item.

There are certain situations where only partial refunds are granted (if applicable). 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Some orders will incur a 20% Restocking Fee. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lazamodz.com.

Cancellations (if applicable) 
Due to high demand and the unique processing requirements of each product,  orders can NOT be canceled after 48 hours of being placed. Customers wishing to cancel their orders within 48 hours may do so by emailing us at support@lazamodz.com. Because of the nature of our business cancelled orders will incur a mandatory 25% cancellation fee. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lazamodz.com and send your item to:

LaZa Modz
329 Church Street 
Wise, Virginia 24293

Shipping 
To return your product, you should mail your product to: 

LaZa Modz
329 Church Street 
Wise, Virginia 24293

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item